Quick links

• Do you offer free shipping?
• Do you ship internationally?
• Do you ship carbon-free?
• Do you offer free pick-up?
• How long does it take to ship my orders?
• How do I track my order?
• What is your return policy?
• Do you offer package protection or insurance? What is Route?
• How do I file a claim for my lost, stolen or damaged order?
• I am a business owner, can I purchase Plantish's products in bulk?

Do you offer free shipping?

Yes, offer free expedited shipping over US$37/CA$50!

For other orders, as a small business, we value every single customer and have tried the best of us to offer lower shipping fees varying from US$3.81/CA$4.99 to US$6.86/CA$8.99.

We appreciate your patience as we navigate your orders with trusted carriers to give you the best rates around the Canada Post strike.

Do you ship internationally?

For customers, Plantish only ships to USA and Canada right now; however, we hope to ship internationally in the future.

For businesses, we do offer to ship internationally. Please reach out to hello@plantishfuture.com for more details. 

Do you ship carbon-free?

As a small business, we partnered with Route Insurance which works with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Patch allows us to invest in high integrity carbon removal projects that are vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve and The American Carbon Registry. Read more details about carbon neutral shipping.

Do you offer free pick-up?

We have temporarily disabled local pick-up.

How long does it take to ship my orders? 

Due to the busy holiday season and the Canada Post strike, you may be seeing longer than normal times to send out your orders. We truly appreciate your patience as our small team works hard to get your packages to you holiday season and apologize for any inconvience.

We select couriers that have tracking enabled and your orders should normally arrive within a week in North America. Some secluded regions may take longer. You should receive an email order notification with a tracking number to track your shipment.

How do I track my order?

For Expedited (tracked) shipping, a tracking number will be attached to your order when it is shipped; you can click on the tracking link to see the tracking status. 

There are some products that can be regular mailed. In this case, no tracking number is provided. However the estimated shipping time is 2 weeks in North America. 

What is your return policy? 

Plantish does not accept returns as returned inventory in the US alone creates over 15 million tons of carbon dioxide emissions annually. 

If your tracking number status is delivered, we unfortunately won't be able to cover stolen or misplaced packages. However, we are partnered with Route to offer Package Protection to orders at checkout to give you a piece of mind. Covering loss, theft or damage in transit with instant resolutions and support. They also help us offer 100% Carbon Neutral Shipping!

If there are any issues or questions about your products, please don't hesitate to email us at hello@plantishfuture.com or fill the contact form below. We will address these on a case-by-case basis.

Thank you for being eco-friendly!

Do you offer package protection or insurance? What is Route?

Yes, we do! We are partnered with Route to offer package protection for orders and a peace of mind (especially during these holidays amid the strike)! This includes coverage against loss, theft, or damage in transit and instant resolution of shipping issues with just a few clicks.

Route provides 24/7 claim support and helps us neutralize 100% of the carbon emitted from shipping your package.

Click here to track your order with Route.

How do I file a claim for my lost, stolen or damaged order?

If you have added Package Protection to your order and need to file a claim, please file a claim with Route here. 

I am a business owner, can I purchase Plantish's products in bulk?

Plantish Wholesale offers special wholesale prices for other businesses and individuals with a minimum order value/quantity.

If you're interested, please email us at hello@plantishfuture.com, preferably with the subject "Wholesale Inquiry" so we can get back to you ASAP.

________________________