• Do you offer free shipping?

Yes, we offer free expedited shipping over US$37/CA$50.

For other orders, as a small business, we value every single customer and have tried the best of us to offer lower shipping fees varying from US$3.81/CA$4.99 to US$6.86/CA$8.99.

 

• Do you ship internationally?

For customers, Plantish only ships to USA and Canada right now; however, we hope to ship internationally in the future.

For businesses, we do offer to ship internationally. Please reach out to hello@plantishfuture.com for more details. 

 

• Do you ship carbon-free?

As a small business, we partnered with Route Insurance which works with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Patch allows us to invest in high integrity carbon removal projects that are vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve and The American Carbon Registry. Read more details about carbon neutral shipping.

 

• Do you offer free pick-up?

We have temporarily disabled local pick-up.

 

• How long does it take to ship my orders? 

We ship orders every 1-3 business days. We select couriers that have tracking enabled and your orders should normally arrive within a week in North America. Some secluded regions may take longer.

You should receive an email order notification with a tracking number to track your shipment.

 

• How do I track my order?

For Expedited (tracked) shipping, a tracking number will be attached to your order when it is shipped; you can click on the tracking link to see the tracking status. 

There are some products that can be regular mailed. In this case, no tracking number is provided. However the estimated shipping time is 2 weeks in North America. 

 

• What is your return policy? 

Plantish does not accept returns as returned inventory in the US alone creates over 15 million tons of carbon dioxide emissions annually.

If the tracking number status is delivered, we unfortunately won't be able to cover stolen or misplaced packages. 

However, if there're issues with products, please don't hesitate to email us at hello@plantishfuture.com, phone 647-894-7440, or fill the contact form below. We will address these on a case-by-case basis.

Thank you for being eco-friendly!

 

• I am a business owner, can I purchase Plantish's products in bulk? 

Plantish Wholesale offers special wholesale prices for other businesses and individuals with a minimum order value/quantity.

If you're interested, please email us at hello@plantishfuture.com, preferably with the subject "Wholesale Inquiry" so we can get back to you ASAP.